RUCKUS ICX7150-C12P is not powering up

[JohnK]

My ICX7150-C12P is not powering up. I tried to plug in several places which is working well, but the amber just lighted on about 0.2 sec and went dark, then nothing on.  Also I tried all options posed on the forum, but it just simply didn't work.  I requested RMA on RUCKUS homepage, and it told me to communicate here first. Please help to fix this issue asap to connect all devices in my home.  

Thank you. 

[Imran_ruckus]

Hi @JohnK 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to reset the Switch using a paper clip as described in the below VIDEO and guide?

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know the result to proceed further,

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JohnK]

Dear Mr. Imran, 

Thank you for your quick response. 

I tried it more than 10 times as per the guidance, but still no changes.  

Since I recorded the way how I did, if you need the video record, I will send it to you. 

Please assist me how to proceed further. 

Thank you for your support. 

[Imran_ruckus]

Hi @JohnK 

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLE VIDEO from this drive link)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JohnK]

Hello Imran,

Please see the pictures and video from below link.

https://drive.google.com/drive/folders/1-T59Y2E8f8nKCis-KMrGgZEQgOES3Xvq

and please let me know how to proceed further.

Have a good weekend.

Thank you