05-21-2021 09:58 AM
The new controller connects to the AP and proceed to update it’ firmware but is unable to complete the update and shows the AP as Disconnected.
ZD1200 is on S/V 10.1.1.0 build 79
R710 is on S/V 9.12.0.0.336
Any advice will be greatly appreciated.
This is last part of the log file
May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|looking up control server IP
May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|reading control file
May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|reading firmware file header
May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: failed|firmware size not as specified in control file
May 21 16:35:15 RuckusAP local2.err syslog: Firmware update error(-1)
May 21 16:35:19 RuckusAP local2.err syslog: Proceed to RESET state from IMAGE state, no resp after 15 re-transmits
May 21 16:35:24 RuckusAP local2.err syslog: APMgr is rebooting the system (apmgr, Failed to get Image Response messagae and reboot)
May 21 16:35:24 RuckusAP user.notice syslog: apmgr, Failed to get Image Response messagae and reboot
May 21 16:35:24 RuckusAP daemon.err rsmd[1253]: Receive reboot msg [a,1]
Solved! Go to Solution.
05-24-2021 03:40 AM
I have resolved this problem by first downgrading the ZD to an earlier software version (9.13.3.0.164) which allowed the controller to connect to and upgrade the firmware in the AP.
William