Hi Michael,
have you seen my statement to this issue. I think your statement can be the seen as first step to bring it on track. Especially
:
"Note: Ruckus will provide software updates to anyone requesting them, regardless of support contract status."
Plese take a look at my posting:
https://t.co/uVikcz9kRF
Can you give some statements to this?
Now tthe problem exists that ruckus was not ready for this problem. So let us not do
the fingerpointing let us find solutions. As described in my posting I see some expections:
1. really fast update availability, even for older systems and without contract*
2. transparent communication what went wrong and why
3. better documentation and reporting how to fix the problem in our company's,
not even on the wireless system side:
* How to detect clients with this problem
* For which clients are updates available
You have us shown point 1 about the speed we can discuss but it is
necessary that the patches are stable and working. So If you have startet with
the development too late the dates you announced are fine from my point if view.
Now my points 2 and 3 is missing. Can you tell us something about it and can you make it public please?
To get the trust from your userbase it is necessary to show us what went wrong and why and what will be take in place to prevent this happening the next time.