I don't think he is too harsh here, cause the are sitting on it since july. Yes he should blame cisco also but we are here about ruckus. As I wrote I have some expection to an enterprise support:
1. No out of office notification if someone mails to your security contact (
security@ruckuswireless.com)
This E-mail has to go to an high priorized and monitored queue in an ticket
system,
2. That your support people and partners would inform one or two day's before
the public disclosure.
3. That you have the right communication for all your customers ready and put
it in the right time on the right places (webside, newsletter, twitter...)
4. That you have your firmware fixes ready to deploy and if it is possible
some advanced monitoring ready for this issue and for broken clients.
and nothing had happened. If they would know from the problem since yesterday we can discuss, but not sitting since months on it....