Hello Everyone,
Issue : Cloudpath app on Android devices popping the following error: "Use of the Cloudpath app requires that your organization has a proper server." during onboarding
Symptom:
- Android devices could not download the Cloudpath certificate install file when onboarding.
- The Cloudpath app shows the error message: "Use of the Cloudpath app requires that your organization has a proper server."
- Other devices like eg Windows PCs, MacBooks, iPhones, etc could download the Cloudpath certificate install file when onboarding
Root Cause :
- The Android OS is very particular about the full chain on certificates
- If the full chain ( Root CA and Intermediate CAs) is not present, the android devices will not trust the web server certificate of Cloudpath
Troubleshooting:
- Log into the CP via SSH and executed the following:
ssh into cp
#console
#cd /etc/pki/tls/cert
#vi ca_intermediate.cer
- We could only find one certificate under this file and it would be the intermediate ca
- The root CA is missing and the Android OS is very particular about the full chain
- If the full chain is not present, the android devices will not trust the certificate and that is why we are seeing the issue only on Android devices
Resolution:
- Re-upload the certificates with full chain under web server in the crt format
Aparna Vijayan
