Ruckus Unleashed App can't see I'm connected to Ruckus network (App permissions under Android 11?)

[robert_winther]

I think this might be related to App permissions and the Ruckus Unleashed App not being updated Android 11:

We've sold Ruckus APs to a number of our clients, but when I try to add a new Ruckus Unleashed, using my Google Pixel 3A XL running Android 11 i  get:

"You need to be connected to an Unleashed network for remotely managing it. Do you wish to go to settings and select the right network?"

Even if I'm connected to the Ruckus Unleashed network I'm trying to add.

I have to use and older Android Tablet to add a new network to my account. It's then visible in my account, including on my Google Pixel 3A XL.

I was deploying a new Ruckus solution at a Client today, and I added the network using the 'hack' with the older Android Tablet, but when the Client tried adding the Ruckus Unleashed network he experienced the same problem, and he was using an iPhone.

My guess is that the app is not updated for the newest permission system on Android (and maybe iPhone?): I can't see the App has asked for permission to access information on a device's network state or similar, and therefore the permisson has not been granted.. 

[Dan]

Do I need to delete the app off my Iphone and reload the App through the App store to get the updated version?  

[sanjay_kumar]

Hi @Dan 
Yes, you either need to delete the old app or upgrade it. Below is the complete details.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Un...