Ruckus Unleashed App can't see I'm connected to Ruckus network (App permissions under Android 11?)

[robert_winther]

I think this might be related to App permissions and the Ruckus Unleashed App not being updated Android 11:

We've sold Ruckus APs to a number of our clients, but when I try to add a new Ruckus Unleashed, using my Google Pixel 3A XL running Android 11 i  get:

"You need to be connected to an Unleashed network for remotely managing it. Do you wish to go to settings and select the right network?"

Even if I'm connected to the Ruckus Unleashed network I'm trying to add.

I have to use and older Android Tablet to add a new network to my account. It's then visible in my account, including on my Google Pixel 3A XL.

I was deploying a new Ruckus solution at a Client today, and I added the network using the 'hack' with the older Android Tablet, but when the Client tried adding the Ruckus Unleashed network he experienced the same problem, and he was using an iPhone.

My guess is that the app is not updated for the newest permission system on Android (and maybe iPhone?): I can't see the App has asked for permission to access information on a device's network state or similar, and therefore the permisson has not been granted.. 

[arsalan_habib]

OK and this problem is with both connecting to configure.me AND an installed and up and running Unleashed network?

[robert_winther]

I've only tried connecting to an up-and-running Unleashed Network, since we use our laptops to setup the network.

[robert_winther]

Now I've testet with a brand new Unleashed: No problem connecting to the 'ConfigureMe' network (just not practical for us to use a Phone for the initial configuration).

[arsalan_habib · Accepted solution]

Hi Robert,

After investigating a similar issue with another customer we found out that there is a Private DNS setting which was turned ON, because of which the unleashed.ruckuswireless.com hostname did not resolve. Can you check if this is ON for you and can you test the app by turning Private DNS option OFF please?

[moshek_kirsh]

Thank you for your response. I am having a similar issue on iOS and can't seem to resolve it.

I have an older iOS device that is able to add a system to the unleashed, but newer iOS devices do not recognize the network. I additionally can't access "unleashed.ruckuswireless.com" from any web browser on the iOS.

What is the equivalent fix for iOS devices?