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ICX switches support license

WiFi_GURU
New Contributor

Hello, 
I want to know that when I purchase any ICX switches like 7150, 7550 do I get the support license with the purchase or will I have to purchase support license? 

1 ACCEPTED SOLUTION

abilashpr
Contributor III

Hi @WiFi_GURU ,

ICX comes with 90 days remote support from the date of shipment, after which the unit should have a support associated with it else you would not be able to get support from Ruckus TAC. The Partner/Disti should always quote ICX with support either with Partner support of End User support. Please refer below link and check FAQs to understand more.

https://support.ruckuswireless.com/programs-warranty_registration

 

abilashpr_0-1701765186205.png

Regards,

Abilash PR.

View solution in original post

1 REPLY 1

abilashpr
Contributor III

Hi @WiFi_GURU ,

ICX comes with 90 days remote support from the date of shipment, after which the unit should have a support associated with it else you would not be able to get support from Ruckus TAC. The Partner/Disti should always quote ICX with support either with Partner support of End User support. Please refer below link and check FAQs to understand more.

https://support.ruckuswireless.com/programs-warranty_registration

 

abilashpr_0-1701765186205.png

Regards,

Abilash PR.