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zf7372 will not connect to ZD1100

skelton_family
New Contributor II
Initial setup with a ZD1100, 7372, and 7762. For some reason, the 7372's connection request is rejected, thus I cannot add or configure short of the web server login for the AP.

What might I be doing wrong?

Log message re: connection rejection are listed below:
============================================

2013/11/02 12:03:04 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:02:59 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:02:54 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:02:03 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:01:58 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:01:53 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:01:06 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:01:01 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
2013/11/02 12:00:56 Medium Model[zf7372] is not supported; connection request from AP[54:3d:37:2c:a6:e0] refused
6 REPLIES 6

keith_redfield
Valued Contributor II
Hi, the 7372 requires 9.6.1 or higher so you'll need to upgrade your firmware. This is covered in the getting started guide and our knowledge base.

skelton_family
New Contributor II
Perfect - thank you, Keith!

skelton_family
New Contributor II
Keith - this is an eval install for continued interop testing with our rugged handheld/VMU product line (intermec). Do I need to go through your Bus Dev or SE group to get access to f/w updates?

Thanks

keith_redfield
Valued Contributor II
Ah..you should have gotten access as part of the RIOT program, but as a shortcut you can probably use our warranty registration tool to get temporary premium account access. As long as at least 1 serial number is recent vintage, it will bump your access level while the 90-day software warranty is in effect.