cannot access dashboard..ERR_EMPTY_RESPONSE

[newowner]

I am new homeowner to existing system... password was left to us by previous owner so we have been using for a year with original setup.

I cannot access dashboard from PC or mobile.  I cannot update any firmware because I cannot access dashboard.

R510... lights are working fine

Default IP address: 192.168.0.1   however, I had to do an arp -a CMD to find out connected IP addresses and find correct one.  I get to the admin/login.jsp screen to enter my login and password and this is the error I get, using admin and sp-admin as stated on the unit, also with the username and password I have been using for the past year...and the admin Lennar username and password that is on a printed sticker on the back of the device.

Thank you for assistance

[Imran_ruckus]

Hi @newowner 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to access RUCKUS devices with the IP address and need assistance with the same.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to access IP addresses of the RUCKUS devices?

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Please try finding the IP address using the IP Scanner application as described in the article and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.