Hi Zone director 3000 (50 Ap's licensed) which running fine with the firmware 9.7.2, with the Ap's ZF7962 - 6No's & ZF7982 - 14 No's, we had recently purchased the additional R700 Ap's. Since the R700 Ap's support only from the 9.8.1 firmware, we had upgraded the WiFi Controller (ZD-3000) to 9.8.2., the firmware was upgraded successfully, after 5 min the Zone director 3000 started cold rebooting continuously & we were unable to access the controller through WEB & CLI, Even i tried by remove the power & waited for 5 min, the power on the Controller, it was accessible only for 3-5 min, after that we were not able to access the controller through WEB & CLI,
Can some one please help us what exactly the issue,
Hi, Just a few questions: 1) Are you sure you followed the path when you upgrade the firmware? Because it looks like incorrect upgrade path. This is I faced before. 2) Did you do a backup when you upgrade? Have you tried hard reset?
1) i'm not able to get what path you are talking about, Just i downloaded the firmware from the ruckus site (zd3k_18.104.22.168.15.ap_22.214.171.124.15.img) & login in to the controller through web ->Administer tab->upgrade->Software Upgrade i clicked on the Choose file then did the upgrade. hope this the right way to do it, Please suggest.
2) yes i took a Configuration backup before upgrade the controller & also i tried with resting the controller to factory default & loading the configuration,
your path is correct. •126.96.36.199.9 (9.7 MR2) to 9.8.2 is fine.
from 9.8.2 release notes:
4.1. ZoneDirector 4.1.1. Official 9.8.2 upgrade paths supported: •188.8.131.52.267 (9.6 GA) •184.108.40.206.15 (9.6 MR1) •220.127.116.11.13 (9.6 MR2) •18.104.22.168.220 (9.7 GA) •22.214.171.124.32 (9.7 MR1) •126.96.36.199.9 (9.7 MR2) •188.8.131.52.369/373 (9.8 GA) •184.108.40.206.99/101 (9.8 MR1) If you are running an earlier version, you must first upgrade to one of the above before upgrading to 9.8.2.