Hi Daniel, as Ruckus doesn't do direct sales, your Value Added Reseller would be the vendor you purchased your equipment from.
You can also give your serial number to Support to look and find your reseller and what type support you have (typically Partner
support, meaning your VAR is also supposed be your first contact with questions and to help you troubleshoot problems, or a
Premium support (twice the price) where Ruckus does first level troubleshooting, etc). Our VARs are equally trained to assist
with design and correct equipment planning.