ZD 3000 AP's upgrading loop

[user_unix]

I have A ZoneDirector 3000 with firmware version 10.2.1.0 build 75. when i try to adopt T300 Or R500 Ap's it's stuck in a loop of Upgrading Ap's Firmware.

Can You Please Help me as soon as possible?
Thanks.

[Anonymous]

Hi
Please check R500 and T300 is compatible with controller firmware or not.

Check datasheet

[user_unix]

Yes it's compatible with controller firmware.
Another question is the Ap's download the firmware from the controller or from internet?

[Anonymous]

You can download the controller firmware from ruckus portal

[user_unix]

no you don't understand me.

what i want to know is how the Ap's upgrading process done?

when they Appear in controller and says upgrading firmware did i need my controller to be connected to internet or not?