Thanks for the follow up guys,
Robert, It appears it only happens on the same radio frequency. My two systems I was using were both on 2.4GHz and don't see the issue when I get one to connect to 5GHz or if I have them both on 5Ghz but to get them both on 5GHz, I have to relocate out of the guest room for it to connect at 5GHz which leads me to Michael's questions.
Yes we had a site survey done prior to the Ruckus install and I am now finding that we didn't install as many APs as we probably should have because of another hotel we had with the same R600's and similar placement. We have actually been running for over a year on this newer install and just recently have been informed of the issue but they said this connectivity issue just started a few months ago. From what I'm seeing now, I believe the issue has been ongoing from the beginning.
I believe the main issue here versus our previous hotel is the building material. The previous was cinder block construction between the hallway (AP's are all 2nd floor hallway of two story hotels) and this newer install is the more dense bricks like you see on the exterior of houses. If I run a speedflex on my phone from even the lower hallway, I can get 500-700Mb between me and the AP, but as soon as I walk through the room door, it plummets to around 10Mb.
I'm not onsite anymore so I can't easily get AP support info to my client but I'm pretty sure the signal levels are not sufficient especially when client devices are attempting to upload data. The last thing I did before I left today was to put a mesh'd R900 in the 1st floor hallway ceiling (Don't have cabling, but do have power) close to my room and made sure I was connecting through it. It seemed to resolve all my issues. It's left me in a difficult situation because I know I should have another site survey done, but funds are already tight and I'd probably need to choose a site survey or more APs to mesh in the lower hallway ceiling. From what I experienced today with adding that one, I'm pretty sure it will help, but am also told I need to worry about adding too many.
As for the network design, The APs are on a separate management vlan from the guests, all new cabling under the distance limitations, connected gigabit to Juniper EX3300's. I do have a device that I still need to install for the dynamic vlans of clients. I will now be putting the rush on installing it and should correct any broadcast/multicast issues which I also think may be contributing to the degradation.
If I need to go with using mesh'd R600's on the first floor, am I opening myself up to other issues aside from potentially having too many APs and getting interference from each other? I'm not too concerned about bandwidth reduction between a mesh'd AP at this point. I just need to get something to help the issues as they are at the beginning of the busy season. I understand there are many aspects to the design phase which were overlooked and skimped on with this install. I'm most concerned that I will open up other problems by using mesh'd APs and will have to go back again to the owners for more money for a full survey, which will undoubtedly recommend cabling, switches and placing them in a staggered layout as you suggested.