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Unleashed R650 frequent reboot - Fatal error received from wcss software!

Yitpong
New Contributor II

Hi All, 

Anyone with AX-capable access point experiencing frequent heartbeat loss and self-reboots?
Checked cable are good, and PoE injectors are from Ruckus as well. 

From the logs, I was able to find related messages:

Fatal error received from wcss software!:
QC Image Version: QC_IMAGE_VERSION_STRING=WLAN.HK.2.1-01577-QCAHKSWPL_SILICONZ-1
Image Variant : IMAGE_VARIANT_STRING=8074.wlanfw.eval_v2Q
ar_wal_tx_seq.c:1243 Assertion 0 failedparam0 :zero, param1 :zero, param2 :zero.
Thread ID : 0x00000058 Thread name : WLAN_IST41 Process ID : 0
......
SW Version: 200.14.6.1.199 based on
subsys-restart: subsystem_restart_dev(): Restart sequence requested for q6v5-wcss, restart_level = RELATED.
Virtual device wlan32 asks to queue packet!
Radio: 5G
IC channel 0x70 flags 0x40000300 freq 5560 prev_chan 0x84 pre_chan_freq 5660
Radio: 2G
IC channel 0x1 flags 0xa0 freq 2412 prev_chan 0x1 pre_chan_freq 2412
Resetting the radio

Is this a firmware bug?

1 ACCEPTED SOLUTION

Yitpong
New Contributor II

Although Ruckus did not specified what bugs that were fixed, the 2023-08-31 released firmware (i.e. 200.14.6.1.203) solved this frequent reboot problem.

View solution in original post

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