Actually, I should let everyone see the process. The only way we
will get information after the AP (master) reboots is to pull a debug file immediately
after the issue. To pull the debug file go to the Unleashed dashboard
and click on “Admin and Services”, then click on “Administer” and then “Diagnostics”.
In the window that pops up click on “debug info”. Scroll down and click on “save
debug info”. This will generate a debug file. To get ready for the next
instance since we are looking for AP info we should select system management,
RF management, Access points, 802.11 RF management and client associations. Go
ahead and apply now (bottom right in the window). That way if the issue happens
again we will be set up to catch additional info.
So now that you have the debug info file (yes there is still a lot
of info in there even without the debug components) you can go to the Ruckus
support website at https://support.ruckuswireless.com.
Log in and look for the Log Analyzer in the Tools section. Click on that and
when the page comes up you can load the file. If the logs go back far enough
you should be able to determine what was happening during the time of your AP
Let me know if you have questions.