Hi I'm really struggling with adding a new Z7352 to our wireless network (z1100 188.8.131.52 build 9). The zonedirector just does not see it (or provision it).
I've hard reset the access point, I've updated the firmware to 184.108.40.206.9 (which our zd1100 specifically says it supports on this AP). I've given it a static IP on our range, I've plugged it directly into the zone director, I've checked we still have licences available but the problem still persists.
Usually a hard reset and the AP on the same network will get your AP discovered, but you state that you're using static IPs instead of DHCP. You might therefore need to tell your AP the ZD's IP address with a CLI 'set director ip a.b.c.d' and 'reboot'. When the AP comes back, it should send LWAPP to your ZoneDirector. Be sure your ZD's AP policies auto-approve AP join requests.
Agree with Michel -- this must solve your problem. reason of your problem is that, I think from version 9.6, the discovery mode was changed, and AP can't be discovered without using DHCP server even on same subnet. So connect by SSH to AP (using default username and password after factory reset) and use command "set director ip xxx.xxx.xxx.xxx, as Michel suggested.
Option is available in GUI only in the latest software (9.9, 9.10), otherwise you need to use SSH. Which is actually pretty streightforward. Log in, send the command, reboot.
I have seen couple times this kind of problems exactly with 9.7.2, probably there may be a bug with discovery. Anyway, set director IP works always... Also probably you want to upgrade ZD to later version (if you don't have legacy APs).