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Troubleshooting an AP

New Contributor III

Hi everyone - I'm going to open up a support ticket on this, but thought I would poke around a bit myself first.  Basically the problem is that I have an AP that needs to be rebooted once or twice a day.  The AP, an R710, is in our school library.  Users have excellent signal, but the network just goes wonky.  Pinging internal or external devices times out, comes back for a bit, huge response times.  Reboot the AP and all is well.  I checked the switch that the AP is plugged into for any port errors, but no problems there.

Any tips on what to use to troubleshoot?  Going to fire up Wireshark when this happens next time, but was also wondering about interference, etc.  The AP is mounted very close to cell phone towers on our roof, but I've read that this shouldn't be a problem or would always be a problem.



Thanks.  Which release you are running? 

Version: build 183

New Contributor III

no bugs in version.  can you please confirm APs are getting enough power?  also are you having issues to a specific device type or all connected devices?  have you tried login into the AP via cli when clients dropped?  Sorry your issue is not really straighforward so I have to ask these questions to understand what exactly going on? Thanks

How do you confirm they are getting enough power?  Devices are MacBooks and iPads.   I have not tried to login to the cli when this happens.  Thanks for your help!

what PoE switches you are using?  if cisco, run "terminal monitor" and then shut no shut the port.  see if you are seeing any logs for insufficient power.  second option is to run "show power inline" or if Ruckus switches "show inline power"  see how much power is given to APs.  If you dont have multiple APs experiencing same issues in the environment,  this may be an AP issue.  Thanks