T350se Not Connecting to Network

[glennj1981]

My new T350se outdoor AP is not connecting to my existing Ruckus network.  The CTL LED continues to slowly flash green after multiple resets.  I cannot figure out next step.  It will not join the network.  I cannot even connect to the configure.me-xxxxx wifi network!!

Please help!

A few background points:

1. My existing network has 8 Ruckus indoor APs (R320s and R350s).  The master is an R350.  All are upgraded to latest firmware.

2. I've confirmed the network cable works.

3. I've tried to reset the T350se multiple times.

[8vin]

Hi @glennj1981 ,

It seems the AP not finding the Master AP from the network. Please check the below link and help me with below queries:

https://docs.commscope.com/en-US/bundle/unleashed-200.10-troublshootingref/page/GUID-738984DA-2A47-4...

1. Could you confirm if the Master and the T350SE is on the same network?
2. Could you check the DHCP for AP's IP address using the AP MAC?
3. If the AP has an IP, please copy/paste the IP address of the AP in a web browser and check if you can access  the AP UI.

If the above steps didn't allow you to get access, we need to hardwired a laptop into an AP to confirm if the hardware is faulty. Please check the below article for guidance.

https://support.ruckuswireless.com/articles/000001853

[glennj1981]

Hi.  

1. Yes -- Master and T350se is on the same network.
2&3.  I am unable to check the IP as I cannot access the AP UI.  

I've attempted to hardwire the laptop directly into the AP (utilizing a PoE injector to power up the AP).  I cannot seem to get a connection.  The Power LED on the AP continues to flash green. 

Separately, I then tried to restart and do a hardwired connection via a laptop plugged into same switch as both internet access AND the new AP.  Couldn't find the AP.

I cannot access the support article you reference above.