I've been a customer and in tech support, and I prefer email over phone calls too (as a customer).
As a TSE, I also prefer to have a chance to research the topic, and would probably send an email,
unless the customer asks for phone contact primarily. I think our guys in your case were assuming
the quickest way to get in touch was the phone. Did you say/ask that they contact you back by
email after opening your ticket? But all that aside, still not a good experience so far, and I hope I
I try to help customers find their own solutions (hopefully), and you mention you had found articles
and previous forum posts. I used our Support portal search bar with 'https webauth' and sorted thru
the articles about accessing a ZoneDirector or config on a SmartZone controller (I'm assuming you
have a ZD), and I found a couple KBAs that describe some issues, and about how ZD 9.13 may have
support or a CLI command workaround.https://support.ruckuswireless.com/articles/000002334
Is HTTPS protocol for Guest Access login page, introduced in ZD 9.13 optional?https://support.ruckuswireless.com/articles/000006012
But... a Guest Access WLAN can only authenticate via a Guest Pass, or None (just pass-thru to
the optional Terms & Conditions, else go straight to their browser homepage).
With regard to using a RADIUS server to authenticate guests for Wi-Fi, you need to consider a
WISPr/HotSpot authentication WLAN. This solution requires that you have an external AAA server,
and can setup a Login.html file on it to point user authentication to. This file outlines the WISPr
authentication flow (ignore the Ruckus Confidential footer, its public now!).https://support.ruckuswireless.com/articles/000002926
And here is an article with a helpful Tech Note attached on how to configure secure HotSpots
on a ZoneDirector.https://support.ruckuswireless.com/articles/000002610
If you wanted to use the ZD's database instead of an AAA server, it can host the Login.html file.https://support.ruckuswireless.com/articles/000002039
These are old version docs, but not a lot has changed on the ZD configuration side. I hope that
they provide some helpful reference as you build your guest wi-fi solution.