SSID AUTOMATIC CONNECT REFRESH

[DANJOIN]

We are running dozens of APs and controllers to the customer company where customers come. In AP, a flexible customer, not a fixed customer, accesses the SSID, and connects certain sensors to the same SSID. However, after a few days, the sensor is disconnected from the WIFI. From what I heard, the SSID refreshes after a certain period of time, does the controller have that function? If there is, please let me know how to set it up.

[AshwinM]

Hi Danjoin,

Hope you're doing well!

To help us understand the issue and assist you effectively, could you please provide the following details:

1.)Controller model – Is it a SmartZone (SZ/vSZ) or ZoneDirector?
2.)Controller version:
3.)Access Point model & Version:
4.)Details about the sensors involved:
5.)Brief explanation of the SSID refresh behavior you are observing

If you prefer, you can also raise a support case using the link below for technical assistance:
https://support.ruckuswireless.com/cases/new

Looking forward to your response.

Best regards,
Ashwin M