Ruckus Unleashed R510's constant heartbeat loss

[amar_farooqi]

I moved into a new construction home about 6 months ago (amazon smart home) that came with three Ruckus AP's. I am experiencing heartbeat loss about every hour. It becomes difficult to work. I have been on the phone with ruckus customer support for months trying to figure out the heartbeat loss issue and i have gotten no where. We replaced the switch and that has not helped. We have updated the firmware. We have ran tests for over 24 hours. Have gotten no where and I still have constant heartbeat loss issue.

Can anyone help how we can have a steady wireless connection without our wifi disconnecting every hour? This issue is driving me insane.

[hayward_kong]

can you show us your logs how often this happens?

[hayward_kong]

also what is your DHCP lease time from your DHCP server?

[amar_farooqi]

thanks for your help. do you want a screenshot of the logs or should i send you the log files?
how can i find the dhcp lease time? i am just a homeowner and dont have a lot of knowledge in networking.
Also, how can i fix the switch issue?
sorry if i am asking too much at once

[amar_farooqi]

here is a screenshot of the heatbeat losss. i loose connection through my devices as well.

[harrison_yee]

I am also experiencing the exact issue in my smart home with 3 APs except I only lose connection every night at 10:46pm like clock work on all 3 APs. Has anything resolved this?