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Ruckus R720 URL filtering license when connectivity lost

New Contributor


I have two Unleashed R720 APs ( in mesh configuration with wireless backhaul.  After some wrangling between CDW and Ruckus, I secured 3-year URL filtering licenses for both and installed them.  It works great, allows me to better manage and monitor content access, but I've run into a weird bug.  Yes, I believe this is actually a bug versus a new feature request.

Whenever connectivity is lost (e.g. due to maintenance of the firewall or switch) the master AP reports the URL filtering feature is unlicensed ("number of licenses [0] is less than number of APs" or similar) and proceeds to disable it on all networks.  The license is usually renewed online within 30-60 minutes, but the URL filtering feature remains disabled until I manually enable the feature again under Access Control.

This is a nuisance for my small deployment, but I can't begin to imagine how this would work in a commercial environment.  If anyone has suggestions on how to fix it myself, I am happy to try!




Hi Dan,

Thanks for reporting this.

Allow us sometime, we will check this internally and see if this is expected or not.

Syamantak Omer | Community moderator | Staff TSE | CWNA | CCNA | RASZA | RICXI | Follow me at