CommScope RUCKUS Community Forums

jason_hsu · ‎03-23-2021

I'm M1 Air users, and while using WiFi connection my air will disconnect randomly.
I have 2 workspace , one space have lots of APs (R610)
in this case my air will disconnect randomly.

another space only have 1 AP, but did not occur disconnect.

Anyone have simliar problem?

lennart_kramer · ‎07-23-2021

Hello,
we currently have a similar problem with a customer.
All of the customer's Apple devices (iPhone, MacBook Pro, iMac) are having problems connecting to the Ruckus R650 Unleashed access points.
The connection is always interrupted and the iMacs / Macbooks are then reconnected but no IP is obtained. It only helps to deactivate and reactivate the WLAN on the client.

Regards

Lennart Kramer

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carlton_flores · ‎08-23-2021

I would like to join jason on this one. We have one M1 mac in our environment.

nilesh_kahar · ‎08-31-2021

We have turned off WiFi6 on ax APs on SSIDs completely to get sorted.

pete_sneathen · ‎10-07-2021

We've experienced issues with Apple devices for years having difficulty accepting our disclaimer page on our public open WLAN and randomly disconnecting from the WLAN. We have owned both a ZoneDirector and are now on the Cloud controller and the same issues still take place. It would be nice if Ruckus could figure out how to allow Apple products to connect as seamless as Android and Windows-based products.

CommScope RUCKUS Community Forums

Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac