10-16-2022 12:45 PM
I have an Unleashed at home that randomly reboots rather frequently. The longest it worked was around 5 days. It is powered by its genuine power adapter, connected to my net provider's HGW by a CAT5e cable of 3m. It gets its static IP via DHCP.
After reboot logs are lost. I set up an ftp server on my local net (checked its working by hand ), but no logs transferred.
Working from home a lot and its painful to be broken off the net so frequently, many times in the worst moments.
Can anybody help me to resolve this?
10-16-2022 12:49 PM
One more info: Current firmware version: 18.104.22.168.129
10-16-2022 07:31 PM
Is this the only access point in your setup or do you have more ? Can you download support log of this AP and if other and add here to review ? You can yourself too verify the reason for reboot of any AP by downloading the support log and searching with "### Reboot Reason In Detail Recently ###" or simply "reboot". These filter would show your the exact reason of reboot and help diagnose further.
10-16-2022 11:42 PM
This is the only AP, the one in HGW is switched off. The system log contains only this line about reboot:
Ruckus-Unleashed syslog: eventd_to_syslog():AP[90:3a:72:07:e8:60] joins with uptime  s and last disconnected reason [AP Restart : application reboot]
Usually this is the not too telling reason, but sometimes it is different.
Here is a link to debug info and the whole system log: https://drive.google.com/drive/folders/17qeETF0-Y2VGgLBbciwM9g3vdUePjX_o?usp=sharing
Thank you for the quick reaction and looking into this!
10-17-2022 07:49 PM
Hi @Zsolt Unfortunately the debug logs contains event post the reboot. Can you enable all debug component and provide the debug log and AP support log post another reboot ?
- Login to Master AP
- Click on left where display Master AP is seen.
- Click "Show System Overview Info" to display AP details
- Find "Save Logs" download