R720 SCG firmware change

[b0mb]

I have bought an R720 from Ebay. I have tried many times to factory reset it using the button. Then the device successfully obtains IP address from DHCP, and I can log in using the default credentials (super/sp-admin) for one time (!), and all I see is a restricted UI showing me:

"Software Version: 5.1.1.0.3048" and also that "A Ruckus SCG is managing this device."

And I can't go anywhere from here to change the firmware to standalone or unleashed (which I wanted to do originally). Can anyone kindly suggest me where can I go from here?

Thanks in advance.

[b0mb]

Abi,

Thanks a lot for the solution, upgrading the AP via FTP worked well! It must be said that as you said, the original FW version had to be blocked on my Fortigate so it could not download firmware nor settings/configuration from Ruckus Cloud.

Checked the version via SSH, gives me:

Copyright(C) 2018 Ruckus Wireless, Inc. All Rights Reserved.

** Ruckus R720 Unleashed AP: 3617xxxxxx


 Warning: AP is in Unleashed-Managed mode
          Current or latest Unleashed: 192.168.x.x / xx:xx:xx:xx:xx
          Any configuration changes made in CLI may conflict
          with the Unleashed's management and
          will cause undefined results.

rkscli: get version
Ruckus R720 Multimedia Hotzone Wireless AP
Version: 200.8.10.3.278

It even joined my existing R710 Unleashed master!

Thank you again for finding the resolution!

[syamantakomer]

I am glad that it fixed the issue!

Regards,
Syamantak Omer

[michael_brado]

Lesson is Don't Buy Used APs on Ebay!

This AP was obviously owned by a Ruckus Cloud customer... and it may not be legal if still registered to the Cloud.