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R600 AP does not update firmware after connecting to Zonedirector (and firmware not available for download either!)

New Contributor II
Good morning.

We use ZoneDirector to manage our R600 APs on campus. We have a bunch of R600s that were spare since 2017 but now we want to use them. All the live APs are firmware: and the Spare APs are firmware: When we plug the spare APs in they show the event in Zonedirector (The spare APs still exist in Zonedirector) "APxxxx joins with different firmware/custom file version and is being upgraded". Then it shows "failed to upgrade APxxxx image from [] to [] after [xx] retries".

My next thought was to manually update the firmware but for some reason 10.1.x doesn't appear to be available for download. After 9.12.x the firmware jumps into all of the unleashed stuff.

Anyone else had this problem before or have any ideas? 

Thank you very much,

Matthew Storr

Hello I'm with a smartZone with firmware and ap with firmware version the ap can't update and is in a loop can someone help me