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R510 AP stays red light

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flo253
New Contributor

‎08-13-2023 10:40 AM

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red. 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

 

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syamantakomer
Community Admin
Community Admin
In response to flo253

‎12-12-2023 10:46 AM

Hi there,

You can only get replacement if you have purchased this AP from authorized RUCKUS Partner or reseller.

For the same, please open a Support case and our team should be able to help (if device is purchased from an authorized reseller/partner).


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

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10 REPLIES 10

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flo253
New Contributor

‎08-13-2023 10:46 AM

Screenshot 2023-08-13 134457.pngScreenshot 2023-08-13 134530.png

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flo253
New Contributor

‎08-17-2023 10:50 AM - edited ‎08-17-2023 10:51 AM

@Zairah can you help with this?

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flo253
New Contributor
In response to flo253

‎08-20-2023 10:18 AM

Can I get an RMA approval???

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flo253
New Contributor
In response to flo253

‎08-20-2023 10:22 AM

@masaaki_yamada ?

 

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