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R500 firmware upgrade faild

New Contributor

I have 3 very old R500 APs in my home that were installed by previous home owner and were controlled by a zone director 1200.  But I was not able to access the controller.  I had to build a new home network on my own.  Now I want to take over all 3 R500.  I did reset on this first r500 AP, and logged into the onboard web interface at  I was able to use the local upgrade FW option to point to the new FW image on my laptop, but it seems that the upgrade did not going through correctly because the duration is too short, maybe 10-15 seconds.  It flicked back to the login page.  After that I could not bring up the login page via the IP:, and display following error message:

"This site can't provide a secure connection uses an unsupported protocol.


I repeatedly try to reset the AP but has no result.  Only power lit solid green, all other lights dim.

I suspected that the firmware is corrupted due to the unsuccessful firmware upgrade process.  But how can I take from here to fix it?  Is there any other method that I could use to upgrade the firmware or even better to upgrade to unleashed firmware?  Thanks very much for all the help I can get!!!


Contributor II

If you still have the ZD1200 then you're better off factory resetting this (pressing the F/D button for 10-12 seconds). The ZoneDirector software is very similar to Unleashed, and the last ZoneDirector release (10.5.1) is more up-to-date than the latest version of Unleashed which the R500 will run (200.7).

You can plug the ZD1200 into your PC and visit once it's reset. It has a setup wizard similar to Unleashed.

Regardless, old Ruckus software doesn't work well with recent Chrome or Edge versions - especially the upgrade process is broken. Use Firefox. If Firefox refuses to let you connect then you can enable old TLS/SSL versions:-

  1. Enter about:config into the address bar, then click the Accept the Risk and Continue button.
  2. Type tls into the Search box.
  3. Set security.tls.version.min to 1.

Now you should be able to click through the warning and get to the web UI.

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