Showing results for 
Search instead for 
Did you mean: 

Provisioned access point failes to connect to vSG on power loss, manuall entry needed.

New Contributor

Hello All,

Just to get the formalities out of the way:


Controller Version
AP Firmware Version

vSG private IP:

vSG public facing IP:

Client site - DHCP server enabled for Option 43 to

I have provisioned a Ruckus R500 access point at the office, access point is added into the correct Zone/Group and fully provisioned.

When I install this access point off site (e.g. not on the same network), the access point fails to find and connect to my vSG back at the office (located at public IP

I ssh into this access point, issue a "get scg" command and the following is displayed:

SCG Service is enabled.
AP is managed by SCG.
AP is registered in SCG.

SCI is disabled.
Server List:
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52):
SCG default URL: RuckusController
SCG config|heartbeat|mesh status|status intervals: 300|30|300|900
SCG gwloss|serverloss timeouts: 86400|86400

I then have to manually update the server list to include my vSG's public ip:

"set scg ip,"


Upon restart the access point connect successfully back to my vSG and all is good, this last UNTIL my access point is turned off for a period of time (~2 hours), then it looses all knowledge of the external IP of the vSG.From my understanding, that option 43 on the sites DHCP server SHOULD force the R500 unit to phone "home" and be successfully implemented off-site.

When I issues a "factory reset" on that access point, ssh into it and "set scg ip ...", the access point connect to my vSG and pulls down a new configuration/places it self into its correct Zone then restarts, upon reboot "get scg" shows the list devoid of my vSG's public IP and only has entries for the "local" IP of the vSG.  Do I have something incorrectly set in my vSG??and why is the Access point not respecting my DHCP option 43?

Any insight would be much appreciated and thanks in advance,