Hi out there.
Im new to the Ruckus so please don't nail me for some Questions.
We are running a Zone director 188.8.131.52 Build.
For the acces points it is 184.108.40.206 - built 12:25:19, Jul 15 2009 ?
The system was installed in 2012.
I started to look for a firmware update after i faced the problem with the Null redirection.
To bring it together:
I have to pay for support to solve a firmware problem for a unit that is not older than 2 years ?
A support contract gives you quite a few things in addition to software upgrades (not just updates...you'll also get access to our newest features).
- 24x7 technical support
- Advance replacement on your controller
- Optional advance replacement on your APs
- Access to premium content and knowledge-base articles
Learn more at https://support.ruckuswireless.com/pr...
We're running an "amnesty" program right now (through Mar 30 2014) so there are no re-instatement fees and no back-dating. Your contract will begin the day we process your order. And we have great discounts on multi-year renewals as well. See your reseller for details.
It is a shame as I have a few Ruckus Access Points and want to deploy a Zone Director but I just want to get a second hand box off ebay and flash it's firmware so I at least know there is a chance it will be secure and stable. But the policy of restricting firmware upgrades means the second hand market is limited and stability and security updates to these units can not be performed.
It's not like these units are shipped from the factory with a printed circuit board and are non upgradable - these are effectively Linux servers that need both periodic security patches and fixes to the Ruckus software.
If I spend £1000 on a Zone Director for managing 6 AP's I would not expect to have to pay to receive updates to the software that Ruckus have since fixed since the box was manufactured.
If I was deploying these in a live environment that demanded a supported fix and response then I would take out a support contract but I want to deploy these at home and in a registered charities office.