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Missing tx_retries stats for 5GHz radio

New Contributor III
I'm not sure if I am missing something simple here but I wonder why the "tx_retries" aren't shown for 5 GHz clients on R500 using the command below in the AP CLI.

ruckus(ap-mode)# get station wlanX stats

For any 2.4 GHz wlan it appears just fine and I use it to troubleshoot STA performance. But this value is missing for 5 GHz clients, it only shows "good_tx_frms", "good_rx_frms" and where the "tx_retries" is supposed to be there is nothing.

Is it due to a bug or a driver issue? Maybe the 802.11ac driver isn't supplying this info to the CLI?? (I think the old 7372 showed this value for its 5 GHz radio)

Anybody have a guess?

Esteemed Contributor II
What version AP/Controller code?  Are 5G clients connected?  (ie, what does your AP support info show?)

New Contributor III
Yes 5G clients are connected, command shows stats for connected clients only.
Currently on Unleashed but the same issue exists on Solo
I only have R500s to test so I don't know if any other AC class access points show the same. As I mentioned the old 7372 did show tx_retries for all clients (not only 2.4 clients like the R500).

Esteemed Contributor II
Hi JJ,
   From an SSH session with your AP, run the "get wlanlist" command to show all WLANx for SSIDs you have configured.You should see some 'wlan0', 'wlan1', and also higher numbers for 5g, 'wlan32', 'wlan33', and so on.
   My 'get station wlan32 stats' is showing the client tx_rate, and (tx_per), ack_rssi, and rx_rssi in the paragraph of details.

New Contributor III
Yes, notice tx_retries is missing on 5G radio.

ruckus(ap-mode)# get station wlan0 stats
(null): xx:xx:xx:xx:xx:xx
rx_data_frm 9276 rx_mgt_frm 6 rx_ucast_frm 7356 rx_mcast_frm 1920 rx_bytes 1994084
tx_data_frm 93563 tx_mgmt_frm 8 tx_bytes 24598789
tx_assoc 1 tx_auth 1
good_tx_frms 93571 good_rx_frms 9282 tx_retries 1178
tx_rate 65000 tx_kbps 23041
ack_rssi 44 rx_rssi 44

ruckus(ap-mode)# get station wlan32 stats
(null): xx:xx:xx:xx:xx:xx
rx_data_frm 16358 rx_mgt_frm 2 rx_ucast_frm 11857 rx_mcast_frm 4501 rx_bytes 2429789
tx_data_frm 39302 tx_mgmt_frm 3 tx_bytes 36258309
tx_assoc 1
good_tx_frms 39305 good_rx_frms 16360
tx_rate 650000 tx_kbps 225304
ack_rssi 25 rx_rssi 27