Hi I'm a newbie and my boss asked me to deal with APs and ZD.
We have our ZD in a datacenter, connected to WAN. My job is to reinstall some APs (7372) at one of our clients. The APs were once connected to the ZD so they're registered in it. The APs are connected to an OverTheBox which has access to the Internet. I successfully opened the HTTPS port so that I can access the APs everywhere. But they remain disconnected on ZD's interface. I don't know what I do wrong or what I haven't done.
I want to point the fact that we have APs working great on this ZD, the way I want to do.
If someone knows how to deal with this, a little procedure or anything, that will be awesome.
P.S.: I'm really knew to Ruckus and network in general, apologize for my mistakes
Does your firewall(s) and their logs offer any clues? sounds like there would me more then just HTTPS needing to be open (nat?) on the data center side? also, are you trying to connect using an FDQN? do your Ruckus APs resolve that DNS name?