We are using ZoneDirector 3000 in our environment and lately we noticed that one particular user which we blocked from the network (because user was hogging all the Internet bandwidth) keeps on re-joining the network but with different MAC Addresses.
The user joins the network by a generic username login that we gave our contractors to access the wifi system (AD authentication), so we really cannot Identify the person in our system because there are multiple users using the same generic account login.
We know that its the same user who is repeatedly logging on to the network because he left a unique host name on his device so we can identify it, although, we can see that the MAC Address is changing after several minutes the device was blocked.
Our Solution for now is to create individual accounts for the contractor so that we can easily identify the culprit rather than having them use a single generic account. However, it would be good to know if there is a way we mitigate such instances on the ZoneDirector? If not on the ZoneDirector level, are there any suggestions where to apply a block that can prevent this? Does anybody here experienced the same problem before?
And does anyone know how many MAC ACL entries can a ZoneDirector 3000 series cater?