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Iphone 5S does not associate with 5 Ghz frequency

thomas_untoja
New Contributor II
Dear Everyone,

has anyone met issues when using Iphone 5S with Ruckus 7363 access point, when broadcasting the 2.4GHz frequency and the 5 GHz frequency?
 (firmware version 9.7.1.0.17) 
The issue : when the Iphone tries to associate with the access point, it keeps failing, and thus does not even try to associate using the 2.4 GHz frequency.
9 REPLIES 9

munish_munish
Contributor
Hi Thomas,

What is the OS on iphone? Is it 8.3 ? Could you provide  me the support info file from the AP?

Thanks 
Muinsh . 

thomas_untoja
New Contributor II
Hello, 
I can provide the support info file from the AP
I will call the customer back to learn about the OS currently running on the Iphone.

Thanks.

thomas_untoja
New Contributor II
IOS version is 8.3.1
Where shall I send the support info file to ?

munish_munish
Contributor
Thomas, is it an open SSID ? Can you check if you can  configure a PSK and test it . I have recently seen issue with 8.3 IOS. 
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