Help - Day 3 with new Ruckus ZD1200 and R720s - client disconnected by admin
!!??
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-15-2020 01:48 AM
Hi there. One of my security cams with "excellent" health as a client has unexplainably disconnected with my new set up.
I ran the diagnostic and was told that it has been disconnected by admin and then "disassociated". (Reason: Code 2 Previous auth was not valid).
I ran the full diagnostic. Occasional messages returned such as a red on trace 2 - Reason code 15 Invalid MIC in message 2/4 in 4 Way handshake, Info invalid passphrase.
Running the testing for a little longer I got an amber Warning Reason code 17 Timeout expired.
Is there any way I can tell the ZD that this client is absolutely fine and I want it to reassociate?
I have had this DropCam for a long time and it is possible that it finally needs replacing, but if there is a way to salvage it then I would like to do so. Have another 5 of these on my network - same generation and all running fine.
Any help gratefully received as I really have no ideas how to interpret the diagnostic.
I ran the diagnostic and was told that it has been disconnected by admin and then "disassociated". (Reason: Code 2 Previous auth was not valid).
I ran the full diagnostic. Occasional messages returned such as a red on trace 2 - Reason code 15 Invalid MIC in message 2/4 in 4 Way handshake, Info invalid passphrase.
Running the testing for a little longer I got an amber Warning Reason code 17 Timeout expired.
Is there any way I can tell the ZD that this client is absolutely fine and I want it to reassociate?
I have had this DropCam for a long time and it is possible that it finally needs replacing, but if there is a way to salvage it then I would like to do so. Have another 5 of these on my network - same generation and all running fine.
Any help gratefully received as I really have no ideas how to interpret the diagnostic.
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-24-2020 06:01 PM
Thanks, Michael. One for you to note for a future firmware update. It would be useful functionality to be able to block clients by AP, thus bringing this control into the hands of the user.

