H320 Firmware Upgrade Failed

[tunggul_laksono]

Hello evryone, i have Ruckus H320 and i try to upgrade firmware, but i got error message after finnish upload the firmware image to H320. The error said ( image public key verification failed ). is there any option to fix this problem? Thank You

[michael_brado]

Hello Tunggul,


    Go to the Maintenance::Support Info page and save a copy of your AP support info.  Then please open a case with our TAC, and report your H320 on Solo AP 110.0.0.0.663 is giving you this error.  There was a bug SCG-75774 for something similar seen on 110 image and R730 AP, but Eng closed as unreproduceble.

https://support.ruckuswireless.com/contact-us

     Thought #2, can you take the "(1)" out of your H320 image file name, and try to upload it again?

     Thought #3, can you load the 106.1 Solo AP image for H320?

  https://support.ruckuswireless.com/software/1370-standalone-ap-software-106-1-0-0-469-h320

[tunggul_laksono]

option 2 and option 3 already test and still have the same error on booth AP. for option 1 this AP doesn't belong to my asset. So how can i open case for this AP.

I already download both AP Support info.

[michael_brado]

The person/company whose asset this AP is, needs to open the case.

[tunggul_laksono]

okay i will contact them to open case this two product