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Greyed out firmware/upgrade

David1
New Contributor

I have 2 unleashed R710 and 

2 unleashedR510.

Registration button and upgrade button greyed out.

no firmware version showing.

only hard reset works. Does not fix any isues.

 

7 REPLIES 7

David1
New Contributor

Doubt these are all hardware issues but maybe.

Vineet_nejwala
Moderator
Moderator

Hi @David1 

Can you open the Unleash interface on Firefox and Internet explorer to see if the tab is available on these browser if not done yet ? Additionally what is the current software on the devices ?

Best Regards

Vineet

The software version is greyed out (blank) as is all functions on the upgrade page. Will try different browsers.

@David1 

Please keep us posted on how it went with firefox and IE browser and if it works what was the version running.

Best Regards

Vineet