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Greyed out firmware/upgrade

David1
New Contributor

I have 2 unleashed R710 and 

2 unleashedR510.

Registration button and upgrade button greyed out.

no firmware version showing.

only hard reset works. Does not fix any isues.

 

11 REPLIES 11

David1
New Contributor

Doubt these are all hardware issues but maybe.

Vineet_nejwala
Moderator
Moderator

Hi @David1 

Can you open the Unleash interface on Firefox and Internet explorer to see if the tab is available on these browser if not done yet ? Additionally what is the current software on the devices ?

Best Regards

Vineet

The software version is greyed out (blank) as is all functions on the upgrade page. Will try different browsers.

@David1 

Please keep us posted on how it went with firefox and IE browser and if it works what was the version running.

Best Regards

Vineet