AP is always booting with the same firmware, can't change

[luis_oliveira]

Hello I need the help of the pack, there's any way to delete an image by cli or force to boot with the image2 ? I have an AP a 310d that have a problem, can't change de firmware, not by gui or cli i tried everything it's says it's a success, but after that is always booting with the same wrong image. Here more information, any ideas?

rkscli: get version

Ruckus T310C Multimedia Hotzone Wireless AP

Version: 10.1.1.0.26

OK

rkscli: fw show all 

<Control Info>

control file /writable/fw/main.cntl not in flash

-------------------------------------

current primary boot image is Image2

---------------<Image1 FW header>

Magic:        RCKS

next_image:   0x2a0000

invalid:      0

hdr_len:      160

compression:  l7

load_address: 0x0

entry_point:  0x80208000

timestamp:    Tue Apr 24 20:54:48 2018

binl7_len:    12050272

hdr_version:  4

hdr_cksum:    0x9EEF

version:      10.1.1.0.26 ( 10.1.1.0.26 )

MD5:          8B14286E7E833167656F7CCDB744A182

product:      r510 (0)

architecture: 0

chipset:      0

board_type:   0

board_class:  0

customer:     

Image Sign Type: Fully Signed Image(FSI).

---------------<Image2 FW header>

Magic:        RCKS

next_image:   0x2b0000

invalid:      0

hdr_len:      160

compression:  l7

load_address: 0x0

entry_point:  0x80208000

timestamp:    Mon Dec  9 23:47:58 2019

binl7_len:    26720092

hdr_version:  4

hdr_cksum:    0xE258

version:      200.7.10.202.94 ( 200.7.10.202.94 )

MD5:          2A5830B6090938C4C547ED3CE7757CEE

product:      r510 (0)

architecture: 0

chipset:      0

board_type:   0

board_class:  0

customer:     

Image Sign Type: Intermediate Signed Image(ISI).

Tail start:   0x197af60

OK

[luis_oliveira]

Hello again, with the paper clip i also did more than once, it's the same doing by CLI or button.

[sanjay_kumar]

Hi @luis_oliveira 
Please contact our support and open a case so that we can assist you on this.
https://support.ruckuswireless.com/contact-us

[luis_oliveira]

Hello Sunil, thanks for your answer but didn't work 😞 i used also Firefox even by FTP Server but it keep stuck in the same version and even the date, I think was the last time the AP worked correctly. 

Software Version:Uptime:Current Time (GMT):

10.1.1.0.26

8 mins 52 secs

Fri Jul 29 09:19:35 2022

Theres any way to force delete the Primary image?

[luis_oliveira]

Hello i opened the case but the AP is no longer with a valid contract, so I guess there's no solution?

Case ID: 01456849