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AP goes offline after dhcp change on customer site. Can`t reconnect to scg public ip

New Contributor II

New Contributor II

we have a vscg controller for our customers. We need to change the dhcp server on one customer site. We added option 42 for ntp server. After that, the APs on the site go offline.
After factory reset of the AP i signed in and set scg ip "public IP of our controller" and reboot this guy. But it didn`t appear in our controller.
On vscg the NAT IP is set and ports are forwared to vscg.

Actually it looks like this:
rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
Server List: -public ip of vscg-
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 300|30
SCG gwloss|serverloss timeouts: 1800|7200

I`m looking forward hearing from you guys.

Kind Regards

Valued Contributor
You have to configure NAT-IP on SZ if SZ is locate behind NAT.

And you have to configure option 43 properly.

For option43, refer to

New Contributor II
Hi Jeronimo,

Control NAT IP is configured. It works fine for other customers.

Why do i need option 43 if other Access Points, on other locations can connect to my controller without option 43?

You do not have to do option 43.

Do you deploy vsz-h or vsz-e?