AP goes offline after connecting to the Ruckus controller.

[hugo_escobar_82]

Brand new ap (R720) running firmware 5.2.0.0.1412 with static ip address.  I ssh to the ap and add the ip address to the controller and reboot.   It connects to the controller and then goes offline.  The ap is still pingable.  I ran the command get scg and I received the following output.
 
rkscli: get scg
------ SCG Information ------
SCG Service is enabled.
AP is managed by SCG.
State: CONN_GET_ADDR_STATE
Server List: 10.1.0.50,
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable

I have enough license available for the ap.  I have reset the ap various time and no luck. 

[karina]

Hi all, 

I have the same issue, we have verify the countrycode, I have configured the SCG ip address, SCG Service is enabled, ipmode wan is IPv4 OK, but the AP disconnect to the controller, I can see the AP on the controller portal.

The status is: CONN_GET_ADDR_STATE

Some one can help me, please?

I have AP R750 has the version: 5.2.2.0.2122 (we have another APs than have the same version ans they works well.

My controller has:

Controller versión: 5.2.2.0.317

Cnotrol plane software versión: 5.2.2.0.126

AP firmware versión: 5.2.2.0.301