Customer complained about not roaming and delay in moving from one AP to another (100users).
We were advised to turned on 802.11k and 11r, we did and after a while, the ZD rebooted. Printer HP7510 reconnected But some printers like HP 8610 and HP Pro 400 could no longer connect to the wi-fi and giving error reports 'WPA Error". The funny thing is that the encryption were not changed, the encryption had been wPA2 & AES.
The puzzle is when we turn off .11r, the printers automatically reconnects back to the WLAN, Please how do we manage this, we really need this roaming to happen?