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where and how to download the license

liao_leiyong
New Contributor II
 
2 REPLIES 2

liao_leiyong
New Contributor II
I will download the license which SN is 391408000046, but it notes me as belowing Image_ images_messages_5f91c414135b77e247950c16_13b44e59a0a47d464279c91d255e3704_Catch06DF1103152807_inline-8825c52c-df7b-4ee0-96c7-bb7cd19baefa-895630247.jpg1415000482

liao_leiyong
New Contributor II
HI Liao,

Thank you for being a Part of Ruckus Wireless.

I tried from my end by getting in to your account and downloading the licenses. However I am also getting the same error message.

Let me escalate this to the concerned department and will have them fix this issue ASAP.

However in order to make sure you don't face any down time, I have sent the 200 AP upgraded license file to your email address.

Please check the same and let me know if you have received and if the system is up and running with the licenses.

Thanks,
Vidhya
Ruckus Customer Support.
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