iPad reauthentication issue...

[jason_barath]

we have wi-fi setup at work using a zone director, and use guest access, with a hidden SSID, WPA-2 personal, and shared password. It is also setup so that the user must click on a terms and conditions page before using the Wi-Fi. This authentication expires after 8 hours.

Most of our devices have no issues, but most of our iPads seem to have this issue where, once they go to sleep, and the user turns the device on again, they have to re-authenticate every time.

Is there a way to prevent this behavior?

thanks,
jb

[scott_hudson_61]

We had this here in the school and it turned out to the ruckus authentication logon box which was the issue, we changed our smoothwall server so that al lthe staff ipads wer classed as unautheticated ip's and set up appropriate filtering and turned off the ruckus logon box, we no longer have the issue now.

But if you want the logon box try this (not a long term fix but does work)

turn airplane mode on and click wifi always on it works, what we found here was that ipads go to sleep and thus they kill all non essential power, so when you 'wake' up the ipad its as if it has just entered the wifi zone and need to reconnect/authorize via the ruckus logon box.

Also ipads are notorious for 'hanging' on to the connected AP as long as possible which causes roaming issues.

Remember these are just my findings.

[primoz_marinsek]

Q:"Also ipads are notorious for 'hanging' on to the connected AP as long as possible which causes roaming issues."

Which iPads & OS version, an to which APs?

[scott_hudson_61]

here on ruckus ap zf7363 using ios6/7 but its not that much of an issue here as we are completely covered so it just picks up when out of range

[dtsblake_588878]

Scott: Are you using any built-in Ruckus authentication? We have many zf7982's (one ZD3000) with more than ample coverage. Many of our iPads must re-authenticate via embedded hotspot and they have not moved from one part of an office to another within a distance of 10 feet.

[scott_hudson_61]

not now we turned it off staff use a unauthenticated ip range filter on our proxy server and students use the proxy server/internet filter account which is linked to Active Directory.