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disconnection of 7363 AP from 1100 zd

mohit_kumar_642
New Contributor II
i have connected 12 AP's from 1100 zd...on continuously working the AP 's get disconnected for a while and connects automatically ......So please tell me the reason and solution for that.
plz.....give solution as soon as possible
9 REPLIES 9

max_o_driscoll
Valued Contributor
More info please.

Firmware? Important.
APs wired to ZD on same subnet?
What does the ZD event log show. AP connected, disconnected, loses heartbeat, and reboots cycle...over what time. All doing the same?

Is this new install or something working okay for a while and now doesn't?

More info is good lets people understand your scenario more easily.

mohit_kumar_642
New Contributor II
ya sir our AP's are wired on same subnet.....the AP's are working properly upto 4 to 5 hours simultaneously but after 4 to 5 hours all ap's are disconnected for a while and connects auto matically...thats a problem
we first upgrade the firmware andthen degrade the firmware as suggested by the ruckus support

max_o_driscoll
Valued Contributor
If you are talking to "support" (assume you have opened a case) then they are the people to advise you. The techs are very good and will help you out.

Suggestions from the forum would only confuse things.

mohit_kumar_642
New Contributor II
okkkk.......and thanks sir
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