ZoneDirector Upgrade from 9.10.1.0.59?

[it_director_714]

Our ZoneDirector 3000 is currently running 9.10.1.0.59 firmware.  The release notes for version 9.12.1.0.140 firmware do not include 9.10.1.0.59 in the list of officially supported upgrade paths. 

Is there a supported upgrade path from 9.10.1.0.59 to 9.12.1.0.140?

Bob

[Anusha_Vemula]

Hi Bob,

You can upgrade the ZD to 9.12.0.0.336 first and then to 9.12.1.

Check the supported APs list in the release notes before proceeding with any upgrade to know whether the APs in your network are supported in that firmware or not .

- Anusha V

[it_director_714]

Anusha,

I could do that, but 9.10.1.0.59  is not in the list of officially supported upgrade paths on the 9.12.0.0.336 release notes, so I'm not sure if that is supported either.

I'm wondering if 9.10.1.0.59 was left off the 9.12.1.0.140 list of supported upgrade paths inadvertently, or if there is a real problem with following this path?

[monnat_systems]

bob, you can downgrade if it is possible to the version which is supported to upgrade to 9.12.0.0.336.

Please make sure you back up the controller before you upgrade/downgrade. If in any case, please chk with support for doubts..

[tim_schoeller]

This is a common issue.  You have to check which of the supported upgrade path versions you can upgrade to.  It is a bit tedious to check each version as some versions require premium support to download.  Sometimes you have to do 2-3 upgrades to get current.  Dig through the release notes for each version and you will find a supported upgrade path.