Whoever told you that fees apply is wrong. Assuming that you didn’t do something malicious, Ruckus will honor the limited lifetime warranty. If you have a support plan, they’ll overnight a new controller. If you don’t have support, you’ll have to pay one-way postage and wait a couple of weeks before the new controller arrives. When you request the RMA from TAC, keep it simple. Just say the controller won’t boot and leave it at that. TAC may want to do a quick online session to see the console dump. They’ll either fix it in short order or initiate the RMA. The limited lifetime warranty costs you zero if you have support and only one-way postage if you don’t. If it was a Ruckus partner who told you there are fees, then you might want to think about getting a new partner to go along with you new no-fee controller.