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ZF2942 disconnecting from ZD3000 with 9.6.1.0.15 firmware

ellie_garcia_59
New Contributor II
I upgrade the firmware of ZD3000 to 9.6.1.0.15, but after upgarding ZF2942 APs continuously disconnecting from the ZD randomly, anybody ahd experience this problem? Kindly share . . . Thanks
7 REPLIES 7

primoz_marinsek
Valued Contributor
Sometimes the FW doesn't take the first time quite right.

Maybe try forcing AP upgrade via CLI

SSH to the AP and run

fw force-update

edgar_ivan_moct
New Contributor III
i had the same issue, the only difference was the model of the ap's, the only solution that worked well for me and has not missed in a while, was, upgrading the controller to the ZD3000 9.7.0.0.220 GA Software Release, even made me an RMA and was still going

in summary : Upgrade.

Greetings from Mexico!.

ellie_garcia_59
New Contributor II
AP was upgraded its firmware same as ZD. As per Ruckus support upgrade to 9.6.2.0.13 MR but after upgrding, ZF2942 still disconnecting from the ZD, but the IP add of AP can be ping but it show disconnected from the ZD

primoz_marinsek
Valued Contributor
Have you tried SSH-ing to the AP and running the command I specified?

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Also try running

# get director
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What if you take the AP and plug it directly into the spear ZD port?
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