Unsuccessful Factory Reset on Zone Director 1200

[a12998]

After I turned off and on the power, the status light stays solid green on Zone Director 1200. I could not do F/D reset! I repeated the process multiple times. It doesn't work each time! Can anyone help? Thanks! 

[a12998]

Can I do a hard reset by using Console port? If so, how? 

[ms264556]

This is how ZD1200s die. Hopefully you're the original purchaser, and can contact support to get an RMA.